How To Report A Seller On Etsy?+ What Happens After? [2023]

If you shop on Etsy, knowing How to report a seller on Etsy might be something you want to learn.

While Etsy can be very reliable when it comes to handmade gifts, there are times when something might not be right. Some people might wonder is Etsy safe to buy from.

Yes, it is but sometimes it’s good to know how to report a seller on Etsy.

Lots of people use Etsy to buy handmade gifts for friends, family, or even themselves. 

And while it is mostly a very simple way to shop, you could easily find yourself falling into a scammer’s net.

Sometimes, scammers disguise themselves as a seller, posting listings on their “shop” stating that the products are their handmade items only they may be selling them for cheap prices.

Their product may even be stolen from a real seller on Etsy.

So, whether a shopper or a seller, it is always good to know how to spot a scammer and how to report a seller on Etsy.

In this post, I will give you a quick and easy-to-understand step-by-step guide on how to report an Etsy seller and what will happen after reporting them.

I’ll also give you some ways to spot a scammer, and problems on Etsy that can be solved without reporting anyone. 

How to report a seller on etsy

If you are new to Etsy and wonder what some of the issues you may be dealing with. Here is a quick summary of what might be problematic and how to resolve them.

1. Easy Ways To Spot Scams On Etsy.

2. Guide On Reporting An Etsy Shop.

3. What Will Happen After You Have Sent Etsy A Report?

4. Problems On Etsy That Don’t Require Reporting.

5. Can I Sell On Etsy?

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How to report a seller on etsy

1. Easy Ways To Spot Scams On Etsy

Etsy is a wonderful site for people to sell products such as hand-crafted jewelry or scarves, artwork, or toys.

But among those selling their products, we may find a few selling stolen or fake products. 

There are a few simple ways of spotting these scam sellers. 

1. Low Prices

Say you find a beautiful scarf that you think will be perfect for the colder months of the year. 

When you look in the product description it says that it is hand knitted and made of lambswool and yet they are selling it for only $15.

This seems like a very low price for a hand-knitted scarf made of lambswool.

That is one way of spotting a scam. They might sell products that would normally cost around $40$50 for prices closer to $15$20.

2. Non-refundable Payment Method

If you go to buy a gold necklace with a large emerald in it and when you go to check out the total price comes to $60.

You may then notice that they only had one form of payment, something like Cash App or Venmo.

Both Cash App and Venmo have a no-refund policy.

So always check to see if the payment method is one you have used before and are familiar with.

3. Wrong Product Or Address

This can be a little harder to tell, as sometimes sellers may just make a mistake.

If you receive a wrong item or get a delivered notice and yet the product hasn’t shown up at your house then getting back in touch with the seller is key.

In most cases, the seller will apologize and try to fix their mistake.

However, a scam seller will say there was no issue, refuse to send you the correct product, or refuse to issue a refund.

How to report a seller on etsy

If you spot a seller that is running a scam then the best thing to do is report them so that Etsy can investigate and take their shop down before they scam more people.

Some scam sellers even use copyrighted products.

So if you find a shop you know is infringing copyright then you can also use this guide on how to report an Etsy shop for copyright.

2. Guide On Reporting An Etsy Shop

If you find a seller on Etsy and believe them to be a scammer, then how do you go about reporting them?

Here are two ways on how to report a seller on Etsy on your computer and one on how to report a seller on Etsy app.

How to report a seller on etsy

1. Reporting A Shop Or Seller

1. Open the Etsy homepage on your computer (not a phone).

2. Go to the shop you want to report.

3. Scroll down until you see “Report This Shop To Etsy” on the left side of your screen.

4. Click on the link and choose the reason for the report in the pop-up window.

Here are the three options you get for the report.

How to report a seller on etsy

5. Once you have chosen the reason for the report, you then submit the report.

2. Reporting An Item

1. Open the Etsy homepage on a computer (not a phone).

2. Go to the product you want to report and scroll to the bottom of the page.

3. Once at the bottom, on the right-hand side of the screen click the “Report This Item to Etsy” button.

4. Choose the reason for the report.

5. Once you have chosen the reason, click the “Report This Shop” button.

3. Reporting Item On Your Phone

1. Open the Etsy app and go to the item you want to report.

2. At the bottom of the screen click on the “Report This Item” link.

3. Choose the reason for the report and then select submit report.

Those are the 3 ways of reporting a seller or item on Etsy.

Once you have reported the shop or item you don’t need to do anything else.

If the reason you are reporting a seller is not listed then reaching out via an Etsy complaints email is a good way to report Etsy seller. It just might be a longer wait for something to be done.

If something is wrong, always make sure to reach out to Etsy report seller and then wait for it to be dealt with. 

3. What Will Happen After You Have Sent Etsy A Report?

After you have sent the report, Etsy will receive a notice. They have many teams to deal with reports so they should take action rather quickly.

They will review the report and if they decide that the report is valid they will deal with the issue.

If they decide the report is not valid, no action will be taken.

If you are reporting a shop because you ordered and it never came or arrived damaged then Etsy suggests that you reach out to the shop before filling the report.

If you have done that and nothing came of it you will be able to open a case. This way, Etsy will be able to step in and help.

If you have bought an item and it did not come or came damaged, Etsy will refund your money.

However, they will need proof of the purchase, and if the product came damaged, they will also need proof of that.

4. Problems On Etsy That Can Be Solved Without A Report

Sometimes you may have a problem with Etsy that can be resolved without reporting anyone. Here is a quick list of issues that may not lead to reports and how to resolve them.

1. Shipping Issues

I know that I listed this above as a sign of a scam, but there are some cases where a shipping issue is a simple mistake.

If you message the seller and explain what has happened, they should respond within 48 hours.

Then you should be able to come up with a solution.

In most cases, if the issue was your fault for example, if you inserted the wrong shipping address in your order, then you will probably need to reorder or pay for shipping on your new order.

However, if the issue was on the seller’s side, then, in most cases, they will refund you or send another product to your address, and they shouldn’t charge you.

How to report a seller on etsy

2. Wrong Or Damaged Product

If you receive an order and open the package to find that the order is wrong or damaged, message the seller.

Explain the issue with the product and include some photos so that the seller can make sure of the issue.

Once the seller has been notified, make sure to put the product to the side out of the way, as you may need to send it back.

The seller should get in touch with you about how to rectify the issue.

That may involve sending the product back to the seller and then receiving the correct product, or it may involve keeping the wrong product and also receiving the correct one.

However, in most cases, the seller will issue a refund for the problems.

No matter what the issue is, the best thing to do is always message the seller before filing a report.

If they have not responded within 48 hours then Etsy suggests that is when you open a case with them.

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3. How To Open A Case?

1. Go to the Etsy help Center and type into the search bar ‘Open A Case’.

2. Click on the first result.

3. Click ‘Choose Your Order’ and pick the order you are having problems with.

4. Fill in the help page then click ‘Send Help Request’.

5. Once Etsy receives the case they will get in touch with the seller to see what can be done.

5.Can I Sell On Etsy?


No matter what, Etsy is still a wonderful site to sell your products. If you want to get started selling on Etsy but don’t know what to make, then here are a few ideas for you.

1. Printables

Printables are a great way to sell products as they require no shipping and can be downloaded by the buyer in a matter of minutes.

They are super easy to make and can be multiplied for lots of different things. You could make a base design for the paper and then reuse it for a different purpose. 

Gold City Ventures offer a great course in making printables for only $197

You don’t need any graphic design skills to take this course, they will give you templates, and all you need is a little bit of creativity.

2. Scarfs

If you already know how to knit then making scarfs will be easy, if not I’m sure you could learn.

All you need is to buy some wool and knitting needles, Skillshare and YouTube are great places to find knitting tutorials.

How to report a seller on etsy

Here are a few great courses on knitting.


Knitting for Beginners: Basic Knit Stitch & First Scarf Pattern, Learn to Knit Beginner Scarf,

Online Courses:

Learn to Knit FREE Online Course, Knitting For Beginners


Knitting Help – One Row Scarf, How to Knit A Scarf for Beginners Step By Step, How to Knit a Scarf for the Absolute Beginner.

Once you can make a scarf, then you can open an Etsy shop. You can put a number on how many orders you take so that you don’t get overwhelmed at first.

I’m sure that during winter lots of people will need a nice warm handmade scarf!

How to report a seller on etsy

3. Affirmation Cards

Many people face negative thoughts and affirmation cards are a great way of giving us a little bit of joy or inspiration.

Again, you don’t need a graphic design degree to make these cards. A Canva account will do.

You could sell them as digital products or you could make physical copies and ship them out. You could even do both.

No matter what you make, Etsy is still a great way to sell products, and with a bit of time and dedication could receive a bit of income from your sales.

If you have no idea where to start and what to create then Gold City Ventures also offers a free ebook selling products on Etsy based on each season.

How Do I Complain About A Seller On Etsy?

Want to know how to complain about a seller on Etsy? Here is a quick guide.

1. Open Etsy and click on the seller or item.

2. Click on “Report This Shop To Etsy” and choose the reason for the report.

3. Add a note if needed and submit the report. 

Can I Report A Rude Seller On Etsy?

Yes, you can report a rude seller on Etsy if they violate Etsy’s policies. Etsy is very particular about its community guidelines.

If you come across someone going against the guidelines then Etsy asks that you please report it by choosing ‘Report This Item To Etsy’ at the bottom of the listing.

Where Do I Report A Shop On Etsy?

Here is a quick guide on where you can report an Etsy shop.

  • Go to the shop you want to report.
  • Scroll down until you see the “Report this shop” button on the left-hand side of the screen.
  • Click on that and choose the reason for the report before submitting your report. 

What Happens When Someone Reports Your Etsy Shop?

If you are a seller on Etsy then you might be wondering what will happen if someone reports your shop. A notification will be sent to Etsy and they will review the situation.

If Etsy decides the report is legitimate they will reach out to you as the shop owner to work on a solution. 

How Do I Report A Seller On Etsy UK?

If you’re curious about how to report a seller on Etsy in the UK here is a short guide on how to report an item or shop.

1.On the listing page scroll down till you find the “Report this item to Etsy” button.

2.Choose the reason for the report and submit it.

It’s always a good idea to know how to spot a scam seller when you are shopping online. And I hope that after reading this you will be able to know if a product is a scam.

Etsy is generally a wonderful place to shop and most sellers are great.

However there may be a time or two that you come across someone who is just looking for a quick way to get money, and for some that is by scamming others out of their money.

This is why knowing how to report a seller on Etsy is a good idea.

I hope that you now feel like you understand how to report a shop on Etsy and also how to report someone on Etsy.

Have fun shopping on Etsy and finding wonderful products while avoiding unwanted scams!

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